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We currently have an opening for an Inside Sales Representative to join our Lafayette office.

The Inside Sales Representative will actively generate revenue through prospecting, networking, and calling on prospects to solicit new sales opportunities. To be successful in this role, the Inside Sales Representative must place outbound sales calls across the United States to capture and qualify new leads to hand over to our sales account managers, who will close the sales deals. The right candidate must possess strong communication and organizational skills while working in a fast-paced environment.

• Actively and energetically call on prospects within the industry.
• Success will require making a large number of outbound calls per day.
• Effectively offer company product line information to key decision makers.
• Qualify leads, maintain and track leads using internal CRM software.
• Prepare progress reports using Excel & Word.

• College degree, minimum of 1 year experience within Business Development / Telemarketing / Customer Service, preferably within the software industry.
• Professional and persuasive phone demeanor.
• Excellent oral and written communication skills.
• Self-motivated with the ability to work independently.
• Strong communication, time management and computer skills.
• Most important qualifications include having a passion for sales and a strong desire to succeed!

We currently have an opening for a Technical Support Engineer to join our Lafayette office.

The Technical Support Engineer is responsible for providing world-class support to existing and prospective TechExcel customers. The Technical Support Engineer responds to customer inquiries via phone, email and web, diagnoses and analyzes problems, and provides solutions to customers.

• Provide telephone-based and electronic (email/web-based) technical support for TechExcel Products.
• Create and contribute to the development and maintenance of TechExcel documentation.
• Write SQL scripts to resolve database related problems.
• Provide Pre/Post Sales support to TechExcel Sales Team and Customers.
• Represent TechExcel to customers in a positive and professional manner.

• B.S. degree in Information Technology, Computer Science, or a related field.
• Excellent oral communication and presentation skills.
• Excellent customer service skills (with at least 1 year support experience).
• Strong knowledge of relational database management theory and practice.
• Experience in Windows operating systems and managing web sites on Microsoft server platforms.
• Programming and SQL experience a plus.
• Quick learner and team player.
• Technical writing skills a plus.

We have an opening for a Professional Services Engineer to join our Chapel Hill office.

As a Professional Services Engineer, prospective and existing customers will look to you to be a technical expert on best practices for their implementation, upgrades, special projects and daily use of TechExcel's software. You will serve as their guide throughout the process, helping the world's top companies to efficiently deploy and use TechExcel's solutions.

Duties include, but are not limited to:

• Perform onsite consulting services, conduct training classes, and listen to pre- and post-sales customers to understand their needs, identify new requirements for products, and participate in the resolution of escalated customer issues.
• Train and support TechExcel's sales team to ensure up to date knowledge of product offerings.
• Provide telephone-based and electronic (email/web-based) technical support for all TechExcel products. Write SQL scripts to resolve database related problems.
• Contribute to the development and maintenance of TechExcel's internal knowledge sharing Knowledge Base.
• Develop competitive analysis, identify industry trends.

• B.S. degree in Information System, Computer Science or a related field.
• At least 1 year of hands-on delivery of customer implementations and / or sales engineering plus 1 year of technical support experience.
• Excellent oral communication skills and presentation skills.
• Excellent customer service and problem solving skills.
• Excellent project management skills.
• Strong understanding of RDBMS (Oracle and MS SQL Server) and SQL.
• Knowledge of networking technologies and tools.
• Quick learner and team player.
• Willingness to travel nationally 20-50% of the time.

We currently have an opening for a Technical Support Engineer to our Chapel Hill office.

The Technical Support Engineer is responsible for providing world-class support to existing and prospective TechExcel customers. The Technical Support Engineer responds to customer inquiries via phone, email and web, diagnoses and analyzes problems, and provides solutions to customers.

• Provide telephone-based and electronic (email/web-based) technical support for TechExcel Products.
• Create and contribute to the development and maintenance of TechExcel documentation.
• Write SQL scripts to resolve database related problems.
• Provide Pre/Post Sales support to TechExcel Sales Team and Customers.
• Represent TechExcel to customers in a positive and professional manner.

• B.S. degree in Information Technology, Computer Science, or a related field.
• Excellent oral communication and presentation skills.
• Excellent customer service skills (with at least 1 year support experience).
• Strong knowledge of relational database management theory and practice.
• Experience in Windows operating systems and managing web sites on Microsoft server platforms.
• Programming and SQL experience a plus.
• Quick learner and team player.
• Technical writing skills a plus.

We currently have an opening for a Technical Support Engineer to our UK office.

The Technical Support Engineer is responsible for providing world-class support to existing and prospective TechExcel customers. The Technical Support Engineer responds to customer inquiries via phone, email and web, diagnoses and analyzes problems, and provides solutions to customers.

• Provide telephone-based and electronic (email/web-based) technical support for TechExcel Products.
• Create and contribute to the development and maintenance of TechExcel documentation.
• Write SQL scripts to resolve database related problems.
• Provide Pre/Post Sales support to TechExcel Sales Team and Customers.
• Represent TechExcel to customers in a positive and professional manner.

• B.S. degree in Information Technology, Computer Science, or a related field.
• Excellent oral communication and presentation skills.
• Excellent customer service skills (with at least 1 year support experience).
• Strong knowledge of relational database management theory and practice.
• Experience in Windows operating systems and managing web sites on Microsoft server platforms.
• Programming and SQL experience a plus.
• Quick learner and team player.
• Technical writing skills a plus.