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Industry-Leading ALM Vendor Earns Top Honor for Work at the Texas State Bar

AUSTIN, Texas--(BUSINESS WIRE),January 28, 2008 -TechExcel, Inc., the leading provider of Application Lifecycle Management (ALM) and IT service software solutions, today announced that its work with the Texas State Bar has been honored as a “Best Solution” at the 2008 Government Technology Conference (GTC) Southwest. Held in Austin, TX, during the week of January 28, 2008, the show is the nation's largest and most respected technology conference for state and local governments.

The Best Solutions Showcase is a component of the GTC expo featuring successful solutions that are implemented in a government organization. Nominations were open to all GTC exhibitors to submit a technology solution and detail a government business challenge that is solved with their products. All submissions were reviewed and selected by GTC. TechExcel’s submission was recognized as a successful solution implemented in collaboration with the ServiceSuite government customer, the Texas State Bar.

“We are very pleased to be recognized by GTC for our work with the Texas State Bar,” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. “Many state and local government customers are realizing that powerful technology is now readily available to them at an affordable price with ServiceSuite. The efficiencies realized by the association are a great example of how the right management solution can significantly impact time, money, and IT management processess.”

TechExcel’s ServiceSuite received the top honor at the show for enabling the Texas State Bar to more efficiently manage a wide variety of internal business requests. From facilities issues and phone system problems, to tech support calls and new employee setup requests, the Texas State Bar required a unified system that allowed their support staff to better manage a diverse set of business critical processes. Previously, the processes for the organization’s workflow had used a whole host of manual processes that were spread across various functional areas and had with no central communication.

The State Bar of Texas is fifth largest organization of lawyers in the United States an administrative agency of the judicial branch in Texas. Every licensed attorney is a member of the State Bar, making it the fifth largest organization of lawyers in the United States. Among its responsibilities, the State Bar aids the courts in improving the administration of justice, advances the quality of legal services to the public, fosters the role of the legal profession in serving the public, and provides professional services to State Bar members.

Selecting ServiceSuite, the State Bar first created an Employee Base of all end users and defined a workflow process around each of their functional areas, each pointing to the common set of employees. They also implemented TechExcel’s Employee Self-Service Web Portal which allows each employee to easily submit any request directly to the IT staff, and have the request automatically routed to the appropriate staff member and completely managed through the appropriate workflow.

The new system has captured all of the Texas State Bar’s business processes in one single system. The group selected TechExcel based on ServiceSuite’s ease of configuration and deployment based solely on business logic, requiring no programming, scripting, or database work. All workflow definition was performed within the framework of the TechExcel Admin application giving the Texas State Bar a very fast deployment time and high user satisfaction for the support staff and the end user community.

ServiceSuite is an integrated service and support management suite with employee web portal and complete workflow customization capabilities that scales to meet the needs of any size organization. There is support for business rules and processes as well as automation that streamlines IT services and help desk activities with configurable workflow, process management, email notification and knowledge base.

The 7th Annual Southwest GTC will be held in the Austin Convention Center in Austin, Texas, from January 28 – 31. In order to qualify for the Best Solutions award, the solution must be a joint custom development between a government agency and a partnering firm. The solution must have resulted in significant benefits - saved time, money, or headaches - and is worthy of recognition. TechExcel will be exhibiting in Booth 129.

About TechExcel

TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44 (0)20 7470 5650 in the United Kingdom.