KnowledgeWise
Centralized, Wiki-Based Knowledge Management
  • Centralized Knowledge Base Increases
    Efficientcy, Mitigates Data Risk, and
    Facilitates Collaboration Between Teams
  • Associating Knowledge Items
    With Incidents, Opportunities,
    Requirements, Tasks, or Projects
  • Improve Self-Service and Speed
    Issue Resolution by Adding Resolved
    Incidents to the Knowledge Base


Try It Now    or    Request a demo




Manage company knowledge the Web 2.0 way

Overview

KnowledgeWise empowers every employee of an organization to efficiently capture innovations and to manage documents, notes, emails, images, and any other digital assets with definable workflow, user interface, and other process automations.

KnowledgeWise enables organizations to apply today’s new and exciting Web 2.0 technology to their most important intellectual property management.

KnowledgeWise provides:

  • Enterprise Wiki in a powerful, yet fun to use , method for editing knowledge.
  • Wiki book support for creating user guides and online help directories
  • Image base support for standardizing image management
  • Multi- media support for video, audio, and slide presentation
  • Integration with TechExcel Community for publishing Wiki-based user guides and Online Help so your customers have the opportunity to vote and provide comments to foster overall improvement

Features Overview

  • Enterprise Wiki for knowledge editing
  • Graphical wiki editor with rich editing including fonts, size, image, table, etc.
  • Wiki editing with full support for managing sections including adding, editing, moving, and deleting.
  • Wiki book for user guides
  • Wiki book for online help
  • Easy to use programming wizard to create online help
  • Automatic knowledge versioning with built-in support for version control
  • Fully definable user interface for knowledge items
  • Fully definable access control
  • Fully definable workflow
  • Fully definable email notification rules
  • Integration with TechExcel Community for publishing knowledge and Wiki books to your customers.
  • Allow customers to view knowledge, Wiki user guides and Wiki online help, and allow customers to rate, give comments, and suggestions for improvements
  • Integration with Microsoft Office and Adobe PDF
  • Built-in presentation quality reports

KnowledgeWise Lite/Enterprise Feature Comparison:


KnowledgeWise Features Lite Enterprise
Fully integrated Web Client
·          LDAP support
·          Single Sign-On
Definable graphical workflow (Limited to 3 status)
Advanced Workflow Controls  
Real time collaboration across tools and teams
Product / Version Impact Tree  
Fully Customizable User Interface Limited
Unlimited custom fields (Limited to 2 fields)
Wiki Edit with full HTML support
Image base support
Canned list, trend, distribution reports
knowledge templates
Full text search engine  
Access Control  
Knowledge Event Management  
Knowledge Version Management  
Group Folder Support  
Knowledge Status Group  
Wiki Book Support  
Beta Customer Portal Support  

Related Resources

Whitepapers

Brochures

Recorded demos