AssetWise
Centralized Asset Management for Your Whole Organization
  • Automatically Detect and Track IT Assets,
    Inventory, Usage, and Location
  • Link Asset Information With Customers
    and Incidents
  • Full Asset Tracking and
    Traceability
  • Automatic Asset Discovery With
    AssetWise Discovery


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Who uses ServiceWise?

View all our customers

Benefits & Features

Centralized Asset Operations

Sales, marketing and support teams share common customer asset information stored in a single database, reducing system and data administration requirements and eliminating data inconsistency issues across organizations.

Automatic Detection

Automatically detect and track IT assets, inventory, usage, and location. Extend AssetWise with the optional AssetWise Discovery utility for automatic detection of hardware and software in the network.

Better Control

Better control existing assets and make more informed decisions about new purchases.

Improve Customer Service

Improve customer service with asset information - Link asset information with customers and customer incidents to improve customer service.

Automate Sales Orders

Automate sales orders and asset creation so that all purchases are tracked with the proper product properties, versions, and support plan status and dates.

Unlimited Categories

Define unlimited asset categories, sub-categories, and item templates with fully customizable field definitions for easy tracking, searching, and reporting.

Add Relevance and Context

Confidently add relevance and context to previously-disjointed processes and systems, enabling total asset visibility and intelligence.

Asset Discovery

Manage IT hardware assets, software usage, and software compliance with AssetWise Discovery automatic asset discovery tools.

Easy Access to Information

Easily view all products purchased or used by a customer, and associate specific assets with any marketing program, sales opportunity, or support incident for that customer..

Tracking and Traceability

Track the complete ownership, service, and repair history for all assets.

Multiple Service Levels

Manage multiple service levels and support plans for customer and asset types when using the additional Service Agreement Manager module.

Integrations

Integrate existing asset management tools with additional LANDesk and Microsoft SMS integration modules.

Related Resources

Whitepapers

Brochures

Recorded demos