TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)

DevOps

Development + Operations

ALM

IT Service & Customer Support

DevOps: Development + Operations

Mind the Gap

When operations and development teams function autonomously with separate tools a gap tends to form between the two organizations; often putting them at odds with each other. This can be detrimental to a company since any disconnect between operations teams and development teams can reduce efficiency and productivity in your organization. If a defect report or enhancement request falls into the gap between your operation team's system and your development team's system, your development team may miss an opportunity to resolve the issue during a regular product development cycle. This results in emergency patches, lower customer satisfaction and additional work for both operations and development teams.

The DevOps Solution

TechExcel's integrated Development and Operations solution (sometimes refered to as Agile Service Management or Agile ITSM) allows you to seamlessly integrate and optimize the important relationship between customer support operations (IT Service Management) and development (Application Lifecycle Management) without sacrificing the autonomy of either organization.

DevSuite Web - A Brief Introduction

Who uses DevOps?
View all our customers

Build an Agile SOA (Service Oriented Architecture)

One Unified Platform

View each operations item along with the corresponding development features, defects, and work items without having to switch workspaces.
Dynamic updates ensure the most up-to-date information from the customer is also instantly available to the development team.
Knowledge can be associated with work items to present a clear view of the work needed.

Managing the Product Backlog

Two Way Linking between Operations and Development

Easily manage support incidents from CustomerWise or ServiceWise to DevSuite as a new issue which can be linked to requirements.
Automatically create live two-way links between items in operations and items in development
Allow developers to provide status notifications to internal and customer teams on an as needed, controlled basis without exposing developers directly to customers.

Complete & Agile Change Management

Resource allocations, timelines, milestone and deliverables can all be tracked and scheduled
Work items, defects and tasks can all be put into a process-controlled environment
At defined states in its lifecycle, a development work item can require an association with a source-code artifact
Developers can commit their source code to the SCM system and that action can be associated with one or more work items.