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Service and Phone Skills

SDI-Training-Partner

Overview:

This course will look at the skills required for a successful service delivery and how to handle customers on the phone.

How does the course works?

The course combines a mixture of theory with background information and case studies, and practice.

Topics Covered

  • Overview of customer service skills
  • Best practice in delivering service
  • Building rapport
  • The art of delivering customer satisfaction
  • Phone skills
  • Questioning skills
  • Active listening
  • Dealing with difficult customers

* This course is only available on demand, for further information please contacts us to discuss your requirements.

Courses

DevSuite training courses

  • DevTrack 3-Day Training Course
  • 3 day training At Customer Site
  • Half day instructor lead online training Learn More

Service training courses

  • ITIL Primer
  • Service Level Agreements & Service Catalogue
  • Service and Phone Skills
  • SDI Service Desk Foundation
  • SDI Service Desk Analyst Fast Track
  • SDI Service Desk Manager Fast Track Learn More

Resources